By and large, people learn to operate equipment 
              more from on-the-job experience than from formal training. Inadequate 
              and improper training and evaluation, whether for salespeople, employees, 
              distributors, or customers, has a direct negative impact on job 
              performance, resulting in errors that are costly in terms of time, 
              money, product image, and even human life. Common sense dictates 
              that maximum performance impact is achieved from recurrent, effective, 
              and measured practice and assessment, not infrequent, boring training. 
            The promise of e-learning—anytime, anyplace, anywhere training—is 
              largely unfulfilled in terms of performance impact because much 
              of today’s “interactive” e-learning is simply 
              ineffective formal classroom instruction converted to an online 
              format.  |